Decrease IT Burdens, Increase Efficiency
DiamondIT’s co-managed IT support does not replace your internal team – it helps them achieve more. You have skilled IT employees, but no one can be an expert in every aspect of IT. Instead of hiring every highly specialized technician you need, call on us to fill the gaps. Give us the roles and responsibilities you do not have the time, talent, or desire to manage.
Co-Managed IT Solutions Empower Your IT Team
The benefits of co-managed IT support start with your IT team and spread out to the rest of your organization.
Strategic guidance supports goals
IT consulting and cloud consulting services align your technology and business plans. We share ways to leverage existing tools, offer advice on which systems best support your goals and work with you to implement a customized IT strategy.
DiamondIT allows your internal IT team to focus on the larger, more important initiatives that will truly grow the business. Rather than having to focus on the minutiae of daily IT tasks, your internal IT department will be able to focus on large-scale deployments, optimizing the company’s infrastructure and investigating new solutions.
Enhanced cyber and network security
Your security is our top priority. We employ a range of experts, like certified information systems security professionals (CISSPs) and provide virtual Chief Information Security Officer (vCISO) services. When you work with us, these experts become part of your team. They oversee the rest of our cybersecurity professionals who proactively monitor, identify, and address security threats before they become an issue.
Faster resolution of IT issues
Calls to our in-house help desk are answered by skilled technicians. We escalate down, not up, meaning your first point of call will be an expert. This swiftly resolves issues, so you spend less time on hold or waiting for a solution.
DiamondIT Empowers Your IT team
You Define How Co-Managed IT Services Work
When you partner with us for co-managed IT services, we design a solution around your needs and what you want to accomplish. Whether it’s extra help desk support, cloud consulting services, cybersecurity expertise or infrastructure projects, with DiamondIT, your IT team gets reliable, worry-free support.
How DiamondIT augments your staff
We provide critical services like 24×7 monitoring and management of your computers, servers and network. Or, we can support your team during migrations and installations. You’ll gain peace of mind knowing you have a reliable disaster recovery, business continuity and managed backup service.
Outsourcing some or all of your IT prevents burnout and keeps projects on track. Along with lowering overhead, when you work with us, you leverage our vendor relationships. We secure licensing at a lower price than most businesses and pass these savings on to you. Co-managed IT is cost-effective and rounds out your IT department with the expertise and tools you need to run your business.
Access on-call experts
Leveraging our team puts our expertise in your corner, bolstering your internal IT team’s knowledge and capabilities. Our unlimited 24×7 remote help desk support, with fast-issue resolution and rapid data-recovery services, keeps your team working with minimal disruptions, even when something goes wrong.
Co-managed IT includes:
- IT staff augmentation
- Expert strategy and IT consulting by a certified team of advisors
- 24×7 monitoring and management of your computers, servers and network
- Disaster recovery, business continuity and managed backup service
- Unlimited 24×7 remote help desk support with fast-issue resolution
- Cloud consulting and support during migrations and installations
- Routine maintenance and equipment patching
- Remote workforce management and administration
- Comprehensive cybersecurity services
- Rapid data recovery service
- Technology assets documentation
How To Move a Co-Managed IT Model
We discuss your current capabilities and gaps to determine how we can best support you and your IT team.
In partnership with your team, we design a co-managed solution and map out roles and responsibilities.
We work with your IT team, delivering full-service, worry-free IT solutions and support.
We vigilantly monitor your systems and look for ways to keep your IT and business running optimally.
“I’m the firm’s trusted IT advisor, and DiamondIT is my trusted IT advisor.”
—Thomas Woods, DPVB Director of Information Technology
DiamondIT by the numbers
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IT Is Too Complex To Be Delivered by a Single Person
It’s impossible to be an expert in everything. To keep your organization running smoothly, you need a team of experts to be your CTO, cybersecurity information security systems professional (CISSP), cloud expert and on-demand help desk whenever your workforce needs it most.