Proactive Network Care and Security Best Practices
IT isn’t set it and forget it. As a security-focused IT provider, all of our ManageCentric clients are treated to our proactive managed IT model. When we become your IT team, we actively work to protect your business from a multitude of threats. That means we use industry-backed best practices and tools to maintain your equipment, monitor your network for issues and respond to system alerts before they cause significant outages for your team. Because you shouldn’t have to think about your IT or worry about what if.
Your Fully Stacked IT Team
We assign you a dedicated engineer as well as a backup engineer, so you have someone familiar with your technology working to support you. We learn the ins and outs of your technology environment and communicate internally to ensure your entire DiamondIT support team is familiar with your systems and concerns. You get the experience of a full IT department but at a fraction of the cost.
24/7/365 Unparalleled Support Desk
When your technology fails, you need a team of technical experts available when you need them. We dig underneath issues to stop them from becoming recurring headaches and stamp out the root cause. The Help Desk is available 24/7/365 to help resolve anything from a password reset to outages. You always speak to our top-level engineers first. *support packages vary depending on your level of service
SecureCentric Security as a Service
Keeping your business safe from cyberattacks is central to how we care for your IT. Diamond IT’s SecureCentric security stack is a comprehensive multilayered security solution that covers all bases, including training your users, to keep your organization’s data safe.
When things fail, you won’t lose your kingdom
Diamond IT’s “Always Safe, Never Sorry” data backup and recovery solutions give you peace of mind knowing your organization won’t be crippled if disaster strikes. From simple human error to massive ransomware break-ins, there are undoubtedly hundreds of disruptions that can threaten your business’s productivity and reputation.
24/7 Monitoring, Regular Updates & Patching
If not regularly and frequently updated and checked, missing patches leave your company susceptible to any number of major attacks. We’re vigilantly monitoring your IT systems around the clock, day in and day out. We’ll also manage patching and critical updates to ensure your IT environment is secure and running smoothly.
With Diamond IT, If the going gets tough, your business will keep going.
Be Well Positioned to Conquer What Comes Next
Diamond IT is a security-first managed IT provider which means we use a proactive approach to protecting your business. We’ll secure your network and quickly resolve any IT issues your team encounters.
Your success in business depends on having the expert guidance of a strategic IT consultant. We get to know your business, your objectives and challenges, and help you navigate them by leveraging the technology you have at your fingertips. We’ll help you plan for the very best and the very worst.
How DiamondIT works with you
We discuss your needs and goals to determine the best solution to meet them.
We will design a solution that aligns with your business goals and IT budget.
We deliver full-service, worry-free IT solutions and support.
We vigilantly monitor your systems and look for ways to keep your IT and business running optimally.
Our results in numbers
Average Response Time
Average Client Uptime
Find out why so many companies prefer us over others!
The biggest project we’ve ever had is moving to the cloud… We’ve had more enjoyment out of tax filing and not having to worry about our servers going down or repairs. DiamondIT has taken a great burden off our shoulders.
I have complete confidence in the staff at DiamondIT. I feel that they are very easy to talk to they have no problem explaining things if I have a question about what it is they’re going to do and as a rule they will explain to me what they are going to do before they actually do it.
Dale W. Bender
Owner, Dale W. Bender, CPA
I cannot state emphatically enough how much we enjoyed our experience with Nick. We always experience exceptional service with everyone on the DiamondIT team, but Nick went way above and beyond for us to get our printer settings configured to work best for the team. Our third-party vendor was less than professional, and Nick managed to effectively communicate our needs and ensure that we were taken care of appropriately.
Director of Operations, McCormick Biological, Inc.
It’s always a pleasure to do business with DiamondIT. From hardware orders to tech support, I have seen this company grow as I have been a client for over 14 years. Their customer service is awesome, and I always feel like they truly care about our firm.
Director of IT, Daniells, Phillips, Vaughan & Bock (DPVB)
When I arrived here in 2014, we had a different IT company and we were operating like it was 1975…Now we have mobile computers in our cars, a VoIP system, a police communications center and a completely functioning emergency operations center. The equipment we have in place is going to take us several years down the road and we’re not constantly worrying about IT issues. It puts your mind at ease knowing that DiamondIT is there.
Police Chief, City of Tehachapi
Without An Expert, IT Becomes a Threat
Technology is supposed to help you achieve goals, but if you don’t have a trusted expert provider, your IT turns into a distraction and a threat. Seemingly small computer glitches accumulate over time, preventing your employees from working. With no one proactively monitoring your network and implementing a layered cybersecurity solution, threat actors can easily stage attacks. Lost productivity, stolen identities, compromised data and fines are the real, everyday consequences you could suffer if you don’t engage with experts. Is that a risk you’re willing to take?