What is Co-Managed IT?
Co-Managed IT is a collaborative approach between internal and external IT teams, where the in-house team manages day-to-day operations while the external provider offers additional support, expertise, and resources as needed. It allows organizations to maintain control over their IT operations while gaining access to wider expertise and resources.
Co-Managed IT Solutions Empower Your IT Team
The benefits of co-managed IT support start with your IT team and spread out to the rest of your organization.
Strategic guidance supports goals
IT consulting and cloud consulting services align your technology and business plans. We share ways to leverage existing tools, offer advice on which systems best support your goals and work with you to implement a customized IT strategy.
DiamondIT allows your internal IT team to focus on the larger, more important initiatives that will truly grow the business. Rather than having to focus on the minutiae of daily IT tasks, your internal IT department will be able to focus on large-scale deployments, optimizing the company’s infrastructure and investigating new solutions.
Enhanced cyber and network security
Your security is our top priority. We employ a range of experts, like certified information systems security professionals (CISSPs) and provide virtual Chief Information Security Officer (vCISO) services. When you work with us, these experts become part of your team. They oversee the rest of our cybersecurity professionals who proactively monitor, identify, and address security threats before they become an issue.
Faster resolution of IT issues
Calls to our in-house help desk are answered by skilled technicians. We escalate down, not up, meaning your first point of call will be an expert. This swiftly resolves issues, so you spend less time on hold or waiting for a solution.
DiamondIT Empowers Your IT team
You Define How Co-Managed IT Services Work
Co-managed partnerships come with access to the latest, best in class technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.
With a co-managed partnership, we can create efficiencies by streamlining your back-office IT functions. We can reduce redundancies across systems and speed up system updates, improving network performance.
Allow your IT person to maintain autonomy and accomplish more with fewer staff while keeping costs below regular managed-service contracts. Because most co-managed IT partnerships arefor a fixed fee,they offer better predictability in terms of fixed expenses. Learn more about what co-managed IT services are.
Access on-call experts
Leveraging our team puts our expertise in your corner, bolstering your internal IT team’s knowledge and capabilities. Our unlimited 24×7 remote help desk support, with fast-issue resolution and rapid data-recovery services, keeps your team working with minimal disruptions, even when something goes wrong.
Co-managed IT includes:
- IT staff augmentation
- Expert strategy and IT consulting by a certified team of advisors
- 24×7 monitoring and management of your computers, servers and network
- Disaster recovery, business continuity and managed backup service
- Unlimited 24×7 remote help desk support with fast-issue resolution
- Cloud consulting and support during migrations and installations
- Routine maintenance and equipment patching
- Remote workforce management and administration
- Comprehensive cybersecurity services
- Rapid data recovery service
- Technology assets documentation
How To Move a Co-Managed IT Model
We discuss your current capabilities and gaps to determine how we can best support you and your IT team.
In partnership with your team, we design a co-managed solution and map out roles and responsibilities.
We work with your IT team, delivering full-service, worry-free IT solutions and support.
We vigilantly monitor your systems and look for ways to keep your IT and business running optimally.
“I’m the firm’s trusted IT advisor, and DiamondIT is my trusted IT advisor.”
—Thomas Woods, DPVB Director of Information Technology
Diamond IT by the numbers
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IT Is Too Complex To Be Delivered by a Single Person
It’s impossible to be an expert in everything. To keep your organization running smoothly, you need a team of experts to be your CTO, cybersecurity information security systems professional (CISSP), cloud expert and on-demand help desk whenever your workforce needs it most.