Every week we hear from business leaders struggling to figure out which communication tools to invest in.
“Do we need a Voice over IP (VoIP) business solution?”
“Is Zoom better than Microsoft Teams?”
“How do we keep internal chats and meetings from becoming public?”
Work-From-Home Was Supposed to be Temporary
There’s often a weariness in their voices as they pose these questions. In March 2020, we thought we’d be back in the office in a month or two. Months became a year, and people are still hobbling about with a bare-bones communication solution. Employees are exhausted. Everyone feels disconnected. People can’t access or share files when working on projects.
You deserve a communications solution that replicates the in-office ease of walking up to a coworker’s desk. One that works in the office, at home and on the road. For most organizations that means choosing between Teams and Zoom.
What Microsoft Teams and Zoom Have in Common
Over the past year, most businesses have either adopted Microsoft Teams or Zoom to handle their video chat services while employees work from home. Both have similar chat, video and calling features. But only one platform will keep your confidential information private.
How Zoom Stacks up Against Teams on Cybersecurity
In Q3 of 2020 we saw a whopping 128% increase in malware activity, which is only one example of the alarming jump we saw in cyberthreats last year. As we continue into a permanent remote/hybrid work world, companies cannot afford to overlook cybersecurity on their chat and video platforms.
You Get What You Pay For With Zoom
Zoom is seen as a cost-effective option for smaller businesses with only a handful of employees. You might pay less up front, but you could be haunted by security issues later. In 2020, Zoom experienced privacy risks, including hacking vulnerabilities and zoombombing, where uninvited people broke into meetings and caused disruptions.
Zoom is Not a Business-Grade Solution
With its free subscriptions, Zoom has been a great option for people to connect with friends and family while socially distancing during the pandemic. But, for businesses that are constantly at risk from the exponential number of cyberattacks taking place in our modern world, Zoom might not have the security capabilities to keep you fully protected.
Microsoft Teams Continually Looks For Ways to Protect Your Business
Recently, Microsoft announced they will be releasing new security features for Teams, including end-to-end encryption. These protections will be in addition to the benefits that Microsoft Teams has already been providing its customers, including:
- Integration with Microsoft 365
- Advanced Communications
- Access to Microsoft security tools and threat intelligence
- Top up security with managed cloud services
When you partner with an IT consulting firm, you double the security measures you have in place without adding to your workload. With managed cloud services you get:
- Best-of-breed cybersecurity
- Backup and Data Recovery
- Managed IT services for Microsoft-powered clouds
You Are Wasting Money Paying for Both Microsoft 365 and Zoom
If you have Microsoft 365, you already have access to Teams, where you can chat, call, host online meetings and collaborate in real time. From anywhere. Instead of working with a stand-alone app like Zoom, Teams is part of a suite of critical apps that allow you to run your business from one cost-effective solution.
With Teams, You’re Giving Your Employees The Following Opportunities:
- Easily place phone calls and participate in interactive meetings
- Replicate the feeling of being “in the office” without leaving home
- Work securely, knowing they are protected from cyberattacks
Relying on Zoom For Your Chat, Video and Calling Features Leaves Your Employees Vulnerable To:
- Unwanted participants listening in on phone calls
- Hackers attempting to steal employee and client information
- Having to log into multiple systems to meet with each other and collaborate on projects
- Inability to access files
By using Teams as part of the larger Microsoft 365 network, you are defending against cyberthreats, keeping your customers’ data protected, working on secure devices and controlling access to your information. When it comes to offering an all-encompassing managed business solution, paying for Zoom just doesn’t make sense.
Adding VoIP to Teams Solves the Big Problems
Microsoft Teams is a good business solution. But it lacks the enterprise-grade features that make it great.
VoiceCentric from Diamond IT bridges the gap. Our VoIP business phone service integrates with Microsoft Teams to provide your business with enterprise voice features. It includes receptionist applications, multilevel auto attendants, analog device support, call recording features and contact centers.
You’ll get the following benefits when you use our unified communications as a service solution:
- Familiar Microsoft functionality with more sophisticated business phone features
- Responsive support whenever you need it
- Proactive cost reduction by deploying phone systems that are designed to meet your needs and watch costs
- Guaranteed uptime and proven reliability of 99.99%
- The best IT support Los Angeles or Bakersfield has to offer
VoiceCentric is Unmatched in its Feature Set
Add this unique, fully managed VoIP business solution to Teams. It integrates perfectly with the Microsoft 365 applications you use every day. You’ll gain the power and flexibility to communicate wherever and however you choose.
Teams Is Just One Aspect of Your Modern Remote Workplace
A recent report concluded that 70% of employees are working remotely. Only 8% of organizations expect a full return to the office.
The Traditional Workspace is Dead
Employees will work when, how and where they want. You should be able to keep all the benefits of being in the office even when working from home. This isn’t possible with solutions built for the 9–5, 2019 world.
All-in-one Business Solutions Help You Thrive in the Remote-Work Environment
Diamond IT’s Microsoft Modern Workplace combines everything Microsoft has to offer, plus enterprise mobility and security to bring you the secure, reliable and cost-effective cloud solution your business needs. With a predictable, flat monthly fee, we’ll be your trusted IT consulting firm that will help you keep all of the benefits of being in the office when working from home.
To get started, schedule a call with Diamond IT to discuss how to fit Microsoft Modern Workplace into your business model. We look forward to helping you find a solution that meets your budget and needs.