What do you do when your company’s network goes down? Phones are offline, email isn’t functioning, and your ability to process payments is shut down – who do you call? Your IT Manager, right?
What do you do if this occurs when they’re out sick or on vacation?
A scenario similar to this recently happened to one of our clients – we detected a cyber attack while the IT Manager was out of town. Thanks to our Co-Managed services, we were able to jump into their systems and nullify the threat. After handling the attempted attack, we were able to run a thorough scan to ensure nothing had been compromised and that all systems were fully functional.
If not for the immediate action from our scans and relationship to access their systems, the situation could have turned out very differently.
As CEO or COO of your company, how do you handle your IT Manager being out and who would handle such a situation?
Many smaller institutions rely on a Managed Services Provider (MSP) to handle all of their IT needs. But what about the slightly larger organizations that have some IT staff on hand to manage the company needs – how can an MSP benefit them?
Back Up For Your IT Team
With Diamond IT’s Co-Managed IT services, we’ve developed a solution to provide small and medium size businesses with the IT management solutions and backup they need, bolstering their capabilities and filling in the gaps should there be any unexpected absences.
As an owner or C-Suite executive, this provides you with peace of mind – knowing that your team has all that they need in order to continue business as usual should any unforeseen issues or vacancies arise.
In addition, it gives your IT group the products and packages to do their jobs even better, while partnering with experts in various fields to handle technology or knowledge gaps that may exist.
IT Management Solutions
With our Co-Managed solutions, we can handle and ensure your systems receive regular backups, up-to-date patching, and system monitoring along various cyber security checks. All of this helps to free your team up to work toward the goals you have for them.
To learn more about the benefits of how our Co-Managed IT services can benefit you, check out this post, or schedule a call with our team.