Managed IT services for Insurance Companies

Your clients and policyholders count on you to protect their most confidential data, so it’s critical to have an IT partner and partnership you can count on just as much. At Diamond IT, we are a full-service IT service provider providing IT management tailored to independent insurance agencies and firms with 10+ employees who need dependable systems, strong security, and responsive support.

Years in Business

9.7/10

Client Satisfaction Rating

99.99%

Average Client Uptime

From IT fires to smooth, secure operations

The Diamond Transition process turns unreliable IT into a stable foundation for your insurance operations and insurance business. Whether you’re managing client data, underwriting policies, or maintaining regulatory compliance with evolving regulations, we guide your IT team through a seamless transition. No downtime, no disruption.

Get seamless onboarding with zero downtime migration

Precision Audit

We start by understanding your agency’s IT infrastructure management, systems, data flow, compliance requirements (like GLBA), and operational challenges. Are your platforms talking to each other? Are your files secure but still accessible for remote agents? We uncover what’s holding your technology back and how to upgrade and streamline your systems to support your growth.

Strategic Roadmap

Your agency doesn’t run on guesswork and your IT shouldn’t either. We create a clear, strategic roadmap through comprehensive strategic planning tailored to the pace and needs of your business. Whether you’re managing multiple office locations or hybrid workforces, we align your tech with your business goals.

Fortify

We roll out secure, fully managed IT solutions built to support 24/7 access, data protection, and uptime. Even during renewals and policy season spikes. Everything happens behind the scenes, so you stay focused on your clients and the day-to-day customer experience, not on IT disruptions.

Transform

Your systems are monitored 24/7. We spot and stop IT issues before they impact service levels or compliance. You’ll get regular reviews with a dedicated vCIO to keep tech aligned with your evolving needs. You’re not just staying secure, you’re staying ahead.

Diamond IT eliminated our need for in-house IT staff.

“Diamond IT eliminated our need for in-house IT staff. That was one of the main things we wanted when we contacted them.

The headache of owning and maintaining IT equipment is ridiculous. Diamond IT took that completely off our plate.

We had a file server from 2002 that started to fail. The cloud wasn’t an option until Diamond IT talked to us about security. They migrated our mature server with all our old data formats—a huge task I’m glad we didn’t have to handle ourselves.

At the end of the day, when you shut down your computer, you know your clients’ data is safe and secured. You don’t worry about the file server door being locked or the building AC staying on. You go home and sleep well knowing Diamond IT is taking care of everything.”

Jim Karp

Charles, Blank & Karp, LLP

Get expert IT support trusted by insurance agencies like yours

A solid technology foundation for security, speed, and scalability

Insurance firms run on trust and that trust depends on fast, secure, and reliable IT systems. As a dedicated managed service provider, we deliver technology solutions and IT services backed by deep industry experience tailored to the insurance industry, from data protection and compliance to platform support and seamless remote access.

Cybersecurity & Compliance

24/7 monitoring to stop threats before they spread
Secure file storage with full audit logging and retention policies
Support for industry regulations including GLBA, NAIC, NIST, and FTC
Layered security with multi-factor authentication, endpoint protection, access controls, and zero-trust protocols

Insurance software support & optimization

Cloud & remote access solutions

Data protection & disaster recovery

24/7 IT support & helpdesk

Scalable IT that grows with your agency

Discover how seamless IT can transform your firm’s efficiency & security

Keeping your core systems running smoothly

From setup to troubleshooting, we keep your software ecosystem running smoothly. Our team handles vendor communication, license management, and issue resolution, so you don’t waste time chasing down tech problems.

Let us know what you’re looking for and see if we’re a good fit

Regulations keep changing. Our IT solutions keep you compliant.

Regulations shift. Your systems shouldn’t fall behind. We help insurance firms stay compliant with built-in security, smart configuration, and continuous oversight.

Gramm-Leach-Bliley Act (GLBA)

Protect client data with policies and safeguards required by federal financial privacy laws.

NAIC Model Laws

Adopt industry-backed data security standards to reduce breach risk and meet state compliance mandates.

PCI DSS Compliance

Handle premium payments securely with controls that meet credit card industry data standards.

FTC Safeguards Rule

Implement modern protections like MFA, risk assessments, and vendor oversight to stay compliant.

Why insurance companies choose Diamond IT over competitors

When systems go down, policy processing stalls, agents lose time, and sensitive data becomes vulnerable. Diamond IT helps eliminate those risks with fast response times, strong cybersecurity, and reliable performance, so your agency runs smoothly every day of the year.

Competitors

20 years in business

Less experienced

97% CSAT score

85% or less

97% client retention rate

90% or less

Live Technical support

Non-technical call center

80% 1st call resolution

70% or less

Specialized

Generalists

Protect your firm’s data, maximize uptime, and eliminate IT headaches

See what our clients are saying

Is my insurance company really at risk of a cyberattack?

Right now, more than ever. Google researchers have confirmed that Scattered Spider, the threat group behind recent attacks on U.S. retailers and casino giants, is now actively targeting insurance companies. Multiple confirmed intrusions have already been reported, and experts warn that insurers should be on high alert. Especially for social engineering attacks aimed at help desks and call centers.¹

This isn’t a distant threat. Erie Insurance recently disclosed a cyber incident involving a major network outage and an ongoing forensic investigation. With millions of policies at stake, the risk is very real.

We help protect against attacks like these with 24/7 threat monitoring, a zero-trust security approach, and compliance-focused IT services. Don’t wait for your name to make headlines. Strengthen your defenses now—your clients are counting on it.

Uncover hidden vulnerabilities before they become security threats

IT solutions built for every insurance area

Whether you’re focused on personal lines, commercial coverage, or specialty underwriting, we deliver secure, compliant, and dependable IT solutions designed for your business.

Property & Casualty Insurance

Fast, reliable access to quoting, claims, and policy data with built-in protections for sensitive information and client records.

Life & Health Insurance

Secure systems for managing applications, claims, and compliance with HIPAA, GLBA, and state regulations.

Commercial Insurance

Support for brokers and agencies handling high-volume accounts, with optimized performance for agency management systems (AMS) and CRM platforms.

Workers’ Compensation

Streamlined access to case files, claim details, and compliance documentation—without service interruptions.

Employee Benefits & Group Plans

Seamless IT for enrollment platforms, payroll integration, and client support portals.

Reinsurance & Risk Management

High-availability infrastructure and robust data protection for modeling, underwriting, and catastrophe response.

Title & Mortgage Insurance

Secure document workflows and communication tools to support closings, underwriting, and legal compliance.

Captive & Specialty Lines

Tailored IT for niche carriers and captive agencies that need flexible systems without compromising security.

Meet the Diamond IT team

Behind every fast response and smart solution is a real person who understands your business. Our team combines technical know-how with industry experience to support your firm with care and clarity. We don’t hide behind tickets—we work alongside you.

Matt Mayo

CEO

Jon Fitrzyk

VP of Managed Services

Garret Ullal

Director of Platform Engineering & Strategic Automation

Cody Cooper

Strategic Services Manager

Serving clients nationwide

We work with clients across the United States, providing expert co-managed IT services and MSP support from coast to coast. Our offices are strategically located to support businesses in the West, Midwest, and Eastern United States.

West Coast Branch

Service area: Bakersfield, Encino, Tulare, Los Angeles

Midwest & Eastern Branch

Service area: Indianapolis